TL;DR;
Have nothing to do with BT.
===
I know an old lady who just left BT after 48 years.
She was still on copper wires, and 50Mbps internet speed, no TV package and a phone she never used. She had let her contract lapse. BT were charging her £78 a month by the end.
Her TV actually had Freeview included so the £10 a month for TV was pointless. The £9 for a phone she didn't use was pointless. The £59 a month for broadband was absurd. Vodaphone is offering £25 for the complete package on fibre at 3 times the speed. There is no question that this lady was not getting what she was paying for.
Now apparently she called twice to see if she could get some resolution to this and on both occasions she was told that it was her fault that the bill was £78 because she had let her contract over run.
Yet it was BT that was talking this money from a member of the public without her consent. She, and no one, would ever agree to paying £78 for the service they were receiving. BT is simply taking money and exploiting a mistake that was made.
Someone in BT has designed this algorithm with the deliberate intent of defrauding its customers. The pricing designer can see that every 18 or 24 months a customer must contact BT and get out of being charged unfairly. All that can happen is that the customer recues themselves or BT is given the licence to take ever increasing amounts from the account.
In actual fact prices should be falling. Technology improves and so what you pay for in 2025 will be cheaper in 2030. An honest BT would set the pricing to fall and reflect the reducing technology.
Now it never used to be like this when the "British" in British Telecom actually meant something. Back in the day British Telecom was tasked by the government to supply telephone services to people. It did this and charged accordingly. It was as simple as they. Everyone in Britain got telecoms and at a reasonable price.
Since Privatisation and the change from providing telecoms and media to providing returns for investors the whole logic of the company has changed. BT now views customers not as people to supply services to, but people it can extract money from. This is why is creates pricing structure designed to divorce the product supplied from the money charged. Once is divorce is complete then BT can charge whatever it can get away with, even when they are delivering nothing like that service.
As a matter of urgency the government needs to strip the name"British "form "British Telecom." It is no longer owned by Britain and does not represents the interests of the British. It represents the interests of investors 24.5% for example are Indian.
In general this highlights the fraud that is placed upon people in Capitalist economies where the "product" is no longer the service or goods that are bought by the customer, but instead the "product" is the customer who once trapped is milked like a cow to provide returns to owners (that is investors or capitalists). This process of removing money from people's accounts, like the old lady at the start, has nothing to do with the value of that customer actually receives. And, there is no intention, at the very outset for companies to even try and deliver goods an services that match the money they take. In the case of BT above the vast disparity between the what the customer was being given, and what they were paying for it, is not acknowledged by BT. In the mind of BT they do not need to give you what you have paid for. They only need to legally comply with contract so that you cannot take them to court.
This underlines the evil that has crept into our economy and it has come from America. Britain was never built on these principles. Indeed Capitalism was never built on these principles: this is all America. The only difference between a thief and BT is that BT has tricked its customers to sign piece of paper that mean there is no intention by BT of linking the money you pay to the service they will deliver. BT may complain as say they intent to maintain this within contract, but the paper clearly states that your signature binds you to the out of contract period also and so a rapid divorce between what they sell and what you pay for. The very fact that is written into their contracts proves that BT is nothing other than an common thief.
It also shows how Capitalism maximally penalises the disabled, old and incapable. The very people that humans seek to look after and help, capitalism seeks to exploit. Capitalism is built on evil. BT is evil.
No comments:
Post a Comment